Meet Our Team: Working Together to Make Your Move a Success
Moving your household goods between the United States or Canada and Mexico can be complicated and a bit intimidating. When you become a Best Mexico Movers client, you won’t have to navigate that process alone.
Since 2018, Best Mexico Movers has successfully completed more than 1,000 household moves between Mexico and locations throughout the United States and Canada. That repeated, firsthand experience helps us anticipate problems before they occur and efficiently resolve unexpected issues that can arise during a move to or from Mexico.
Each of us understands and appreciates that we come into your life at what is a very exciting and optimistic time for you, but it can also be an overwhelming and stressful time. We also understand that how well your move goes can have a large impact on how you initially feel about your new life and your new home. What we do can therefore play an important part in helping you start this new chapter on the right and happy path. We take this responsibility seriously.
Here’s how we work. When you become a Best Mexico Movers client, you are assigned a Personal Moving Assistant (PMA) who has overall responsibility, accountability, and authority for your move from the planning stages through final delivery and afterwards.
Your PMA creates a detailed checklist specifically for your move, reviews it with you, and updates it as they learn more about your circumstances and needs. When specialized knowledge or assistance is needed, your PMA brings in other members of our team or an appropriate specialist, such as one of the three outside licensed customs brokers we regularly work with to legally and properly import or export your household goods when moving to or from Mexico.
Although your PMA is the primary person responsible for your move, they have our entire team supporting them. Each of our staff has access to all the details of each of our clients’ moves through our project management software system, so they have the information needed to assist you at any time. In addition, once a week, our entire team reviews each client move in process, discusses potential issues, and adds resources where they may be helpful.
If you become a client of ours, each of the people you read about here may contribute in different ways, but we will all be working toward the same goal: making your experience of moving your household goods as successful as possible.
Chuck Bolotin — Founder and CEO
Based in the Lake Chapala area, Jalisco, and San Carlos, Sonora
In 2018, my wife Jet and I had every intention of finding a suitable international moving company to move and import our used household goods from the U.S. to Mexico. However, after months of trying, the things we didn’t like about the existing alternatives were significant enough that we weren’t willing to commit to use any of them.
As a result, drawing on my experience starting and running several businesses in other industries, I spent eight months studying the household goods moving business between the United States and Mexico and deconstructing how the existing process worked. I kept the parts I thought worked well, changed the parts I thought could work better, and applied systems I had used successfully in other businesses where I believed they could improve the moving process. The result of this work became our initial model for Best Mexico Movers.
At first, I was the only one working at Best Mexico Movers. That gave me the opportunity to experience every part of the moving process firsthand, down to even doing some packing and loading and often helping to unload trucks. As the company grew and added staff, the staff and I jointly used what we learned from each move to improve our systems and to further build the experienced team you see on this page. Each new team member and each additional move provided fresh insights and improvements we could, as a group, use toward our common goal of being the best choice for anyone moving their precious belongings to or from Mexico.
Today, I no longer need to personally manage our clients’ moves because the experienced team and systems we have developed enable our staff to manage them successfully.
But one thing has not changed. None of us ever forget that, for the client whose belongings are on the truck, this isn’t just another shipment, and moving to or from Mexico isn’t just another move. Rather, it is a major event in our client’s life, and the belongings on that truck can have enormous personal value to them.
I am very proud of each and every one of our staff and fortunate to be working with them. They are dedicated, smart, organized, and patient. If you become a client of ours, I believe you will quickly understand why I feel this way.
Hannia Alcalá — Manager of Operations / Personal Moving Assistant
Joined Best Mexico Movers: 2020 | Based in: Guadalajara, Jalisco
As the first person to join the team at Best Mexico Movers, Chuck likes to tell people that I was “the girl next door,” because that’s exactly what I was. (I literally lived next door!) When we would see each other, Chuck often talked about the moving company he had just started. I was just graduating with a degree in International Business from the University of Guadalajara and had a big interest in logistics and transportation. It seemed like a perfect fit, so I joined.
The business was already growing rapidly, and there was no one but Chuck and me to manage it. That gave me the opportunity to gain experience in pretty much every aspect of the business. Since 2020, I have participated firsthand in more than 900 moves.
My work has included creating customs and insurance inventories, managing submissions to customs, working with transportation companies, packers, loaders and unloaders, and helping our clients with their “cartas” (letters) needed for importation. I still do these things today, but now I have an entire team working with me and a great system we’ve all developed together.
Other than one friend Chuck brought to our team, the first five or so people we added were friends of mine whose values and abilities I already knew, either from college or before that. It was—and still is—great working with so many of my friends!
Before coming to Best Mexico Movers, I worked in show business, from international opera competitions such as Operalia by Plácido Domingo to live music festivals including Roxy and Corona Capital in Guadalajara, Jalisco. I’ve always enjoyed traveling and meeting new people. The organization and patience I needed in that work have also served me very well in logistics and operations.
As Manager of Operations, my job is basically to coordinate people and make sure everyone does what needs to be done when it needs to be done to keep everything moving correctly. We also need to be creative and come up with solutions quickly because, in logistics, you need to plan ahead and, in case anything changes, have contingency plans.
Personally, I strive to be someone you can count on to help you during what can be one of the most stressful times of your life—someone who will, to the extent I can, help you solve the issues that come up during your move to or from Mexico.
One of the best things about working at Best Mexico Movers is that I get to work in the field I studied, and I get to know new people every day. I have a great team that is always willing to help, and we have a really nice relationship outside the office as well.
My advice to new clients is to have everything prepared early. You are moving to another country, and I’ve noticed that our most stressed clients are usually the ones who don’t have enough time to calmly execute their move. So if you are planning an international move, I suggest planning ahead and beginning to work with us as early as possible.
From working directly on hundreds and hundreds of moves, I know how many different things have to come together to make our clients’ international moves successful. My job is to help make sure they do.
Andy Kneeter — Manager of Packing, Loading, and Insurance Support
Joined Best Mexico Movers: 2021 | Based in: Des Moines, Iowa
Before joining Best Mexico Movers, my background included owning and running several small businesses, earning an MBA in Finance, and investment analysis for several institutional investment funds, including evaluating numerous significant investments in insurance companies. Since joining Best Mexico Movers in 2021, I have applied that experience while participating in well over 800 moves.
My primary focus during the last five years has been supporting our clients in two areas that can have a significant impact on the success of their moves:
- Packing and loading
- Insurance
Packing and loading.
While many things are important in determining the success of a move, few are more important than packing and loading. If the packing and loading go well, it gives the rest of the Best Mexico Movers system what it needs to work as intended. It’s my job to do what I can to make sure the packing and loading go well. That’s why I spend so much time:
- Sourcing local packers and loaders.
- Communicating the details of the job with them.
- Monitoring their performance.
After working with so many different packing and loading crews over hundreds of moves, and applying my experience as a small business owner and working with small business owners, I have learned a great deal about what produces good results for our clients.
Insurance.
Every Best Mexico Movers client is required to purchase insurance for their household goods through our U.S.-based insurance company partner. My job is to manage that process by:
- Helping our clients understand their insurance options.
- Working directly with both the client and the insurance company to make sure the required insurance is properly arranged for the move.
- Making sure the proper supporting documentation is in place in the event of a claim.
To help you prepare for your move, I can conduct a video survey of your shipment and review photos and videos you send me of your household goods. I can then use that information to:
- Prepare a schedule of insured items that we will review together to assign valuations.
- Create a pre-filled insurance declaration, so all you have to do is review and edit it.
- Review your packed and loaded items, whether you pack them yourself or they’re professionally packed.
A lot of what we do comes down to preparation. The better prepared we are before moving day, the better position we are in to get the move right.
One of the most satisfying parts of my job is knowing that the work we do before moving day—planning the packing and loading and making sure the shipment is properly insured—helps our clients get the result we all want when their household goods arrive at their destination.
As the owner of several small businesses in the past, I take great satisfaction in the success of each move because it means we have provided value to our clients. I tend to look at each move from that perspective: did we do what we were supposed to do, and did our client get the result they hired us to provide?
My advice is not to wait until packing day to start thinking about how your belongings will be packed, loaded, and insured. The earlier we understand what you are moving, the more we can do to help you prepare properly and identify potential problems before moving day. Photos, videos, and accurate information about what you are moving can help us help you.
Packing, loading, and insurance are only parts of your move, but they are important parts. My responsibility is to use what I have learned from working on hundreds of moves to help get those parts right.
Oscar Martinez — Director of Unloading
Joined Best Mexico Movers: 2021 | Based in: Guadalajara, Jalisco
I’ve worked in international customer service since I was 18, so communicating with people from different backgrounds has been a big part of my working life. I have personally participated in the unloading or on-site management of more than 150 client moves.
My main interaction with our clients is at the end of their move, when the truck arrives and their household goods are unloaded into their new home. This is an especially exciting time in our clients’ lives and one in which I particularly enjoy participating.
My work actually begins before the truck or the client arrives, when I assess the logistical challenges of the delivery. Here in Mexico, there are many reasons why a moving truck may not be able to access a client’s home directly. There may be low cables in the way, a local celebration or other event blocking the street, or the street may simply be too narrow for the truck. When that happens, I need to find an alternative way to access the client’s home or develop another plan for getting their household goods there.
On the day of the unload, before anything else, I try to visit the client at their new home and introduce myself so we can establish good communication from the beginning. I ask them to show me around and give me a basic idea of where things should go, what physical challenges there may be—such as stairways or narrow hallways—and what they would like us to do.
From there, I generally leave to meet the truck and guide it in based on the plan I’ve already developed. I meet the unloading crew and introduce them to the client. Then the unloading begins.
During the unload, there can be a lot happening at once. I need to mark items off our inventory as they come off the truck, direct the unloaders where to put each item, watch for problems, communicate with the client and crew, and make sure the client’s needs are being met.
Sometimes, we even need to “fly” an item in, such as when a couch is too big to go up the stairs, but the clients want it on the third floor. When this happens, the crew will use ratchet straps and just hoist it up. It’s always great to see the clients’ reaction when that happens.
We call this a “mexicanada,” which means that, whatever the challenge and whatever creativity or novelty is needed, here in Mexico, we find a way to get things done.
Whenever we begin working with a new unloading crew in a new city, I will fly or drive there to train them in the Best Mexico Movers way of doing things. I help them understand what we expect in terms of handling our clients’ belongings, communicating with the client, following our procedures, and providing the level of care we expect. This helps us provide a more consistent unloading experience for our clients in the many different locations where they move.
At our company, we often quote Shakespeare: “All’s well that ends well.” What we mean is that the end of our client’s move has special significance. While, for us, we are coming to the end of the moving process, for our client, it is a new and exciting beginning, when they are reunited with their own belongings in their new home. I want to make that experience as good as possible.
When we have clients moving from Mexico back to the United States, my role is different. Most of the time, I act as the on-site Personal Moving Assistant. Because we are based here in Mexico, we can provide particularly hands-on assistance at the client’s home. I typically spend several days with the client, preparing their inventory, working directly with their packers and loaders, monitoring the quality of the packing and loading, and taking care of the many on-site details so the client needs to do as little as possible. I appreciate the trust our clients put in me, and I always try my best to deserve it.
One of the things I enjoy most about my job is getting to travel to different places and meet all kinds of people along the way. I also enjoy seeing our clients begin a new part of their lives in Mexico.
If I could give one piece of advice to someone moving to Mexico, it would be to embrace the process and try not to get frustrated when things are different from what you’re used to. Being in a new country gives you an opportunity to do things you may have always wanted to do, learn a new culture and language, and experience a different way of life.
Go with the flow. Keep your eyes open to the good and positive side of things, and keep learning. Learn the culture, the traditions, the language, and the local habits. Ask local people for recommendations, go out, get to know new places, and try new things, even when they aren’t what you’re used to.
The worst-case scenario is that you try something and don’t like it, and that’s OK! If you try some food you don’t like, you don’t have to eat it again, but at least you tried it. If you try an activity you don’t enjoy, don’t do it again. Then go try something else. Mexico has so many things to experience, and my advice is to stay open to them and enjoy the adventure.
Moisés Camacho — Operational Support
Joined Best Mexico Movers: 2022 | Based in: La Paz
Hello, my name is Moisés Camacho. I am originally from La Paz in Baja California Sur and love the beach and relaxing by the sea. I graduated with a degree in International Business from CETYS University in Mexicali, Baja California.
I enjoy sports and played competitive basketball during my teenage years, so I’ve always enjoyed working as part of a team and communicating with people. That fits very well with what I do at Best Mexico Movers because my job touches many different parts of our operation and involves working with almost everyone on our team.
I’ve been involved in one way or another in more than 100 client moves per year. My work has included checking clients’ inventories to make sure they are complete and in the proper format, reviewing customs documentation for accuracy, and making sure insurance documentation is filled out correctly and everything required is there. These may sound like small details, but they can have a big impact on a move. Each part of the process has deadlines that need to be met, and missing information or an error in a document can hold things up.
The best way to describe my role is that I help make my coworkers’ days more productive by stepping in wherever I’m needed. Chuck likes to call me our “utility infielder,” because I fill in wherever and whenever I can be most useful. Working across so many different parts of our operation has also given me a broad understanding of how the pieces of an international household goods move fit together.
Lately, as our needs have shifted, I’ve been more focused on working with our packers and loaders. Along with Andy, I prepare our “Special Considerations” document, which identifies items in a client’s shipment that need particular attention during packing and loading. We use that document with the packing and loading crews to make sure those items receive the extra care they need.
On packing and loading days, I try to stay in regular contact with both the crew and the client so I can identify potential issues and help solve them as they come up. Whenever possible, I also get pictures from the packers and loaders so I can see how things are progressing and provide guidance when needed. Our goal is to provide as much help and oversight during packing and loading as we possibly can, short of getting on a plane and going to the location ourselves. (Sometimes, we do that, too, sending one of our team members to the U.S. to help our clients in person.)
One of the things I like best about my job is the way our team works together. We have people with different backgrounds, ages, experiences, and responsibilities, and everyone brings something different to the process. We can laugh and have a great time working together while still taking our responsibilities to our clients very seriously. I think that combination makes us a better team.
My best advice to anyone moving to Mexico is to keep your eyes, ears, and stomach open to a new culture. People are moving to Mexico for a reason, and Mexico has such a knack for surprising newcomers! It’s a joy for me to see our clients discover the country and enjoy their new lives here.
Laura Aguilar — Personal Moving Assistant and Manager of Special Projects
Joined Best Mexico Movers: 2023 | Based in: Guadalajara, Jalisco
Hello! I’m Laura. My goal is to turn the potential stress of moving to or from Mexico into a smooth, positive, and exciting experience.
Before joining Best Mexico Movers, I studied Finance and spent four years working in stadium development, including a year living in New York. That work taught me how to stay organized, keep track of endless details, and handle fast-moving projects—skills I rely on every day at Best Mexico Movers.
As a Personal Moving Assistant, I’ve personally guided around 200 client moves from start to finish. As the PMA, I have overall responsibility, accountability, and authority for every move assigned to me—from early planning and customs paperwork to coordinating packers and loaders, working with our team on insurance and transportation, and coordinating unloading at final delivery. My job is to make sure all the different parts of the move come together as they should.
As our company grew, Chuck asked me to lead a project to find, configure, and launch a system that could handle the increasing number of moves and our growing team. To do that, I mapped our entire operating process into a comprehensive flowchart and fully documented our master Standard Operating Procedure. From there, I researched platforms, selected one, tailored it to our exact operational needs, trained our team, and continue to refine it as our needs change.
Today, that platform is the backbone of our operation. It helps our entire team keep track of the details of every client’s move and gives other members of our staff the information they need to assist when necessary. We simply could not handle the volume of moves we do without it. The platform has become central to how we operate and provide the service and attention to detail our clients need and deserve.
Everyone on our team is committed to continuous improvement. It’s a central part of our culture. In my role as Manager of Special Projects, I continue to look for ways we can improve how we work together and solve any tricky issues that come up. I love this kind of cross-disciplinary problem-solving—taking an abstract operational roadblock, breaking it down into a clear issue, and building a practical solution that can help us be better every day.
Outside of work, I love taking on big personal challenges and finding balance. A friend in New York once convinced me to run the New York City Marathon when I wasn’t even a real runner, and that challenge sparked a temporary obsession. Since then, I’ve crossed the finish line at three major marathons—New York, Berlin, and Chicago. Standing at those finish lines after putting in all that work is a feeling unlike anything else. To stay grounded through it all, I practice yoga regularly. Being on the mat has taught me how to stay calm when things get busy and helps me look at every challenge from a fresh, grounded perspective.
If I can give you one piece of advice for your move, it’s to ask me absolutely everything. No question is too small—whether you’re wondering about a potentially prohibited item, a customs requirement, packing, the schedule, or simply how some part of the process works. I would much rather have you ask me a question than for you to remain uncertain about something that concerns you.
Moving isn’t just about shipping boxes—it’s the start of a whole new chapter in your life, and I’m here to make sure you feel supported every step of the way.
Ana Bermúdez — Personal Moving Assistant
Joined Best Mexico Movers: 2023 | Based in: Zamora, Michoacán
My name is Ana Bermúdez. I graduated with a degree in International Business from the Universidad de Guadalajara in Jalisco, Mexico. I grew up in a small town near Guadalajara, Jalisco, and moved away to attend university because there were no large universities where I lived. I consider myself responsible and easy-going. I’m also somewhat shy, although I really enjoy connecting with people and hearing their stories. I have a deep passion for travel and love exploring new countries and cultures.
I have served as the Personal Moving Assistant for well over 100 client moves.
Describing my job as a Personal Moving Assistant is like narrating a daily adventure because every day brings new challenges and, therefore, new learning experiences. Our process is personalized for each client, so there are always fresh challenges to overcome.
When I first joined the team, I worked a lot with Hannia and Laura, who shared with me from their experience how to handle different situations. Today, I feel confident handling the many different situations that can come up during a move, while knowing I can always bring an issue to the rest of our team or one of our outside customs brokers when another perspective or specialized knowledge would be helpful. In addition to our weekly meetings, we discuss issues as a group whenever the need arises.
As the PMA, I have overall responsibility, accountability, and authority for the moves assigned to me. Just like Hannia, Laura, and Ariel, that means there are many different things I need to coordinate each day, including:
- Coordinating with the trucking companies that pick up our clients’ household goods, usually at their homes. I order the trucks, make sure they are appropriate for each client’s shipment, confirm they are on time, and watch for any problems.
- Working directly with our three outside customs brokers, each of whom does things a little differently. Our Standard Operating Procedure guides us on what each customs broker needs from us to properly and legally import or export our clients’ household goods. I also prepare the transloading crews who transfer our clients’ household goods from a U.S. truck to a Mexican truck, or vice versa, so they know how each client’s shipment needs to be handled.
- Keeping our clients updated on the status of their shipment while it is traveling through the United States, Canada, or Mexico.
- Coordinating with the trucking companies that deliver our clients’ household goods and making sure communication between the trucking company and the unloading crew is good. Sometimes that means arranging meeting points or shuttle trucks when the delivery truck cannot reach the client’s home directly.
Of course, just like the other PMAs, throughout this process I am communicating not only with our clients but also with trucking companies, customs brokers, packers, unloaders, and other people who contribute to making each move possible.
What I love most about my role is being a part of this significant step our clients are taking. Moving from one place to another is not easy, and being able to support them, alleviate some of their stress, and connect with them is incredibly gratifying. I enjoy meeting new people, hearing their stories, and constantly learning from them.
My advice to clients is to pay careful attention to the packing process and let our team help you with it. We are very eager to help in any way possible, whether that means giving you advice if you’re packing your own items or working together with you and your packers and loaders to make certain that everyone is aware of that special item you need packed extra carefully. Packing is a crucial part of the entire moving process. A well-packed shipment greatly increases the chances of a smooth move and helps avoid damage to your precious belongings.
I also recommend exploring the local cuisine wherever you are in Mexico and eating what the locals eat. Learning about Mexican culture and traditions can help you better understand the people around you and become part of your new community. Mexico is a beautiful and colorful country, rich in culture, food, landscapes, traditions, and wonderful places to visit.
Welcome to Mexico!
Eduardo Ariel Herrera — Personal Moving Assistant
Joined Best Mexico Movers: 2025 | Based in: Cancún, Quintana Roo
Hello and welcome!
My name is Eduardo Ariel Herrera, and I’m thrilled to be part of your journey as you take on the exciting adventure of moving to or from Mexico.
I have a degree in Economics and Finance from Tecnológico de Monterrey and spent several years working in the banking industry. That experience taught me how to work under pressure, manage complicated client needs, make decisions, and help people feel secure and supported. Those skills are especially useful during an international move, when our clients can experience everything from excitement to anxiety. Having lived abroad myself, I understand some of those feelings firsthand.
Like several other people on our team, I’ve also run a small business myself. That experience taught me to look at the bigger picture, take responsibility for results, and always remember that ultimately the client has hired us to deliver something of value.
My introduction to Best Mexico Movers happened in a pretty unusual way. I was on vacation and saw my friends Laura and Hannia, who were also supposed to be on vacation. But they were doing something very strange for people on vacation: they were working! They had their laptops with them, were typing away, and seemed to be constantly on the phone.
I had to find out what was so important to them that they were focusing on it instead of their vacation. It turned out they were working for Best Mexico Movers.
That made me curious about the company that had created such a pull on my friends, so I asked if they could use any help in Quintana Roo. It turned out they could, and I started coordinating unloads in our part of Mexico. That gave me firsthand experience with our clients, unloading crews, and the final stages of the moving process. After a short break, I came back to Best Mexico Movers as our fourth Personal Moving Assistant.
Since then, I have served as the Personal Moving Assistant for more than 40 client moves. As a PMA, I have overall responsibility, accountability, and authority for each move assigned to me, from the planning stages through final delivery. That means keeping track of the client’s checklist and documentation, coordinating with trucking companies, customs brokers, packers and unloaders, keeping the client informed, and bringing in other members of our team whenever their experience or specialized knowledge would be helpful.
Every client and every move is different, and I enjoy being the person responsible for bringing all those different pieces together. It’s incredibly rewarding to see our clients’ household goods arrive safely and to know that I played a part in helping them begin the next chapter of their lives.
Outside of work, I’m an active person who enjoys sports, traveling, and experiencing different places and cultures. I’ve always seen life as an adventure that becomes richer when it is shared with other people. That outlook is one reason I enjoy working with clients who are making such a major change in their lives.
If I could offer one piece of advice for living in Mexico, it would be this: be ready to be amazed—by the people, the culture, the food, and the spirit. Moving to another country can sometimes feel unfamiliar, but being open to those differences is part of the adventure.
You’ll probably also encounter what we sometimes call “mexicanadas”—creative and sometimes unexpected ways of solving everyday problems. Resourcefulness is something you’ll see a lot of in Mexico, and I think you’ll learn to appreciate it as part of life here.
So, welcome to Mexico! We’re here to help make your transition a joyful and memorable one.
As Chuck loves to say: “¡Adelante!” (“Forward!”)
Heber Félix — Insurance and Operational Support
Joined Best Mexico Movers: 2025 | Based in: Santiago de Querétaro, Querétaro
Hi! I’m Heber. I was born and raised in Querétaro, Mexico, and I work in several different parts of the Best Mexico Movers operation, including insurance coordination, special projects, and supervising packing, loading, and unloading crews here in my area of Mexico.
I hold the distinction of being the first person to join the Best Mexico Movers team without first knowing any of the others. Here’s how it happened: Given my strong interest in self-improvement, I was watching YouTube videos one day and came across Chuck being interviewed. I liked what I saw and heard so much that I decided to call Chuck directly and ask if they needed any help.
Chuck later told me that he wasn’t sure whether I was a spy or sincere.
At the time, he told me they didn’t need any help because they were too busy training new team members, but that he would keep me in mind. I assumed that probably meant I would never hear from him again. But within a year or so, I did, and I joined the team.
I’m pretty sure Chuck is now convinced that I’m not a spy.
Before joining Best Mexico Movers, I ran my own party supply business providing tables, chairs, and other equipment for what we call in Mexico “eventos”—celebrations such as weddings, quinceañeras, and other special occasions. That business gave me firsthand experience managing independent crews responsible for making deliveries and pickups where being on time was absolutely essential.
That experience has been very useful at Best Mexico Movers because the packers, loaders, and unloaders we work with are generally independent businesspeople and their crews rather than Best Mexico Movers employees. Supervising independent crews requires a different approach from managing employees who work directly for you. You need to communicate clearly, make sure everyone understands what is expected, monitor the work without trying to run someone else’s business for them, and step in when something needs attention.
Since joining Best Mexico Movers, I have supervised a few dozen packing, loading, and unloading jobs in and around Querétaro. In that role, I work with the independent crews, help make sure they understand what needs to be done for each client, watch for problems, communicate with our team and the client, and do what I can to make sure the work is completed properly and on schedule. This is similar to the work Oscar does in other parts of Mexico, but my focus is primarily here in the Querétaro area.
I also work closely with Andy and the rest of our team on insurance. Every Best Mexico Movers client is required to purchase insurance for their household goods through our U.S.-based insurance company partner, so insurance is something every one of our clients needs to deal with. My work includes explaining the different coverages available depending on which items are packed by the client and which are packed by packers and loaders authorized through our Best Mexico Movers process, double-checking details, reviewing insurance valuations and documents, answering questions, explaining things such as deductibles, and helping make sure the insurance is properly prepared at the time it needs to be.
Lately, I have also been working with Laura on special projects, which I enjoy a lot. Laura brings a strong background in systems, organization, and process improvement, while I bring the real-world perspective of someone who has owned and operated a small business. That is especially helpful when the work involves other small businesspeople, such as the independent packers, loaders, and unloaders we depend on in many different parts of Mexico. I enjoy looking at a problem from a practical business perspective and helping develop solutions that can work in the real world.
I like to bring a positive attitude to everything I do—and, yes, sometimes a joke or two. If there’s a spreadsheet to fix, a last-minute Google Meet to jump on, a packing crew that needs help, or a call to clarify your deductible, I’m usually happy to jump in wherever I’m needed.
Outside of work, I enjoy spending time with my wife Andrea, our baby daughter Maite, and our big, happy, friendly dog Tony. I also like going to the gym and trying to improve at least 1% every day.
I also try to give back when I can. From time to time, I speak and mentor at youth retreats, where I try to share whatever guidance, encouragement, and helpful advice I can with young people.
And I’m very proud that I can now spell “deductible” correctly on the first try.
My recommendation for anyone moving to or from Mexico is to ask every question—big, small, or even the ones you think might sound silly. Trust me, it is much easier to clear up a doubt before it turns into a real-life moving adventure. And don’t worry—we’ve heard just about everything already, and we really do want you to ask.
So please, ask away!
Samantha Contla — Insurance Assistant
Joined Best Mexico Movers: 2026 | Based in: Santiago de Querétaro, Querétaro
Hi! I’m Sam (Samantha). I was born in Querétaro, Mexico, and that’s where I’m based today, working online with our team and clients as part of the Best Mexico Movers insurance team.
One of the things I enjoy most about my job is talking with our clients, hearing the stories behind the things they are bringing with them, and helping them figure out how those items should be handled for insurance purposes. That can mean helping determine appropriate insured values, identifying items that need to be separately listed on their schedule of insured items, making sure we have the necessary information and documentation, and helping clients understand what is and is not covered.
I didn’t know any of the original members of the Best Mexico Movers team before coming here, but I did know Heber. He was the person who introduced me to the company.
Very coincidentally, I also knew Ariel from more than a dozen years ago because he was involved in youth sports with one of my brothers when we lived in a different part of Mexico. To say that Ariel was surprised when I suddenly showed up as part of the Best Mexico Movers team would be a big understatement.
Something not everyone on our team knows about me is that I moved around a lot growing up. By the time I grew up, I had lived in six different states across Mexico and moved from one home to another 10 times. So when a client tells me they’re nervous or stressed about moving, I understand. I’ve felt it myself more than once.
My primary responsibility at Best Mexico Movers is working directly with our clients on their insurance declarations. Every Best Mexico Movers client is required to purchase insurance for their household goods through our U.S.-based insurance company partner, and the insurance declaration must be completed before the client’s insurance certificate can be issued.
That means I spend a lot of my time working client by client and item by item, helping prepare their schedule of insured items, reviewing valuations, making sure the declaration is accurate and complete, checking that necessary information and documentation are included, and helping make sure nothing important slips through the cracks. I also help clients understand how their insurance works, including what it does and does not cover, so they can make informed decisions about their declared values and avoid paying for coverage they don’t need.
Andy has broader management responsibility for our insurance process, and Heber helps with insurance as part of his work in several different areas of our operation. My role is focused primarily on doing the detailed, client-by-client work needed to help get each client’s insurance declaration properly prepared.
Before joining Best Mexico Movers, I led projects at an architecture firm involving hotel and restaurant renovations and the construction of houses and ranches. Later, I worked as a supervisor on urbanization, construction, irrigation, and landscaping projects. Those jobs required me to manage complicated projects, pay attention to a lot of details, and make sure important things weren’t overlooked.
I use those same skills now in a very different setting. Instead of keeping track of all the details involved in a construction project, I’m reviewing insurance declarations, item valuations, schedules of insured items, and supporting information. The subject matter is different, but the need to be organized, careful, and thorough is very much the same.
In my free time, you’ll usually find me exercising, spending time with my lovely husband Robbie and my dog Kiba, who is a super-friendly husky, or making spreadsheets for whatever new hobby I’m about to try. Right now, that means learning to sew and hunting down new recipes to cook.
My advice for anyone moving to or from Mexico is to start asking about your insurance coverage with plenty of time, so you never feel like time is working against you. Insurance involves decisions and details that are much easier to work through when you aren’t rushing at the last minute.
And please ask questions—big ones, small ones, or the ones you think might sound silly. No question is a silly one, and every question gives us another opportunity to make sure you understand what you’re doing and that we have the information we need to help you.
Welcome to Mexico! I’m happy to be part of your move.
